FAQ

Delivery terms from Georgia for Fulfillment?

Shipping from Georgia to the US takes 5-20 business days, without customs clearance.

How are orders processed at the Boxette warehouse for Fulfillment?

Our company integrates with your trading platform, automatically receives orders and our employees send them to your buyers, using local postal services. Orders are sent on the same day, if the order is received before 12 pm and the day after, if they are received later.

What can't be imported to the US?

Below is a list of prohibited items. Attempts to ship anything from this list may result in criminal liability, fines and even imprisonment:

  • Aerosols, dispensers (fragrances, varnishes, deodorants, etc.) - in case of air carriers
  • Dangerous objects: swords, knives (including folding ones), multitools, tourist hatchets, weapons and spare parts / accessories (optics, a bushel, paintball weapons), explosives, fireworks, radioactive materials, disassembled components of weapons and ammunition
  • Fire extinguishers, rescue vests or bulletproof vests
  • Caustic and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, products that contain any gases, alcohols, acids, varnishes ...) - In the case of air transportation
  • Household goods that contain flammable or aggressive liquids - In the case of air transportation
  • Lithium batteries (except for cases when lithium batteries are included in the factory kit for a telephone, laptop, tablet or other electrical device) - In the case of air transportation
  • Live or inanimate animals, seeds, seedlings of plants, samples of natural stones - Need a license
  • Magnets or objects that contain ferromagnetic materials - In the case of air transportation
  • Money or stocks, bonds, antiques (paintings, coins, etc.), precious metals, jewelry
  • Documents, letters, securities
  • Passports, birth certificates, documents, letters, securities
  • Pornographic materials
  • Medicines - requires a license
  • Tobacco and tobacco products, accessories for tobacco products, electronic cigarettes and their components - requires a license
  • Animal skins, furs, ivory and ivory goods, jewelry - requires a license
  • Food and Beverage - requires a License
  • Alcohol - requires a license
  • Any pet food - requires a license
  • Military uniforms and accessories - requires a license
  • All products for which, under US law, an import license is required (without providing such a license)
  • Military products - requires a license
  • Products requiring a special temperature regime
  • Offensive and controversial materials, products that support or promote hatred, violence, racial, sexual or religious intolerance, or promote organizations with such views.
  • Drugs and prohibited substances, as well as drugs, which must be issued strictly under license.
  • Hazardous substances, such as mercury batteries, industrial cleaners, fireworks, etc.
  • Products that depict nudity: amateur pornography, products containing nudity on the label, etc.
  • Placement of goods in some categories requires downloading additional information and coordination with administrations. In particular, it is forbidden to sell lighting devices, cots, toys, medicines that have not passed US certification. Toys mimicking weapons are only available in select areas and also require prior approval.
  • Delivery terms from Ukraine to US for Fulfillment?

    Shipping from Ukraine to the US takes 5-14 business days without customs clearance.

    How can I cash out the profit from sales in Ukraine?

    Since the Amazon and Ebay trading platforms do not provide the ability to withdraw funds directly using a Georgian/Ukrainian bank card, you can use payment systems such as Payoneer or PayPal.

    When creating an account on any of these platforms, you can first receive funds from the buyer in your bank account within the system, and then transfer the profit to your Georgian/Ukrainian card.

    How are the returns processed?

    If the buyer wants to return the goods, he will send it back to our warehouse. When we receive the goods, we take a picture and register the goods in the program (you can also independently track this in your cabinet). Current service fees range from $ 1.5 to $ 3 depending on the weight and size of the goods.

    How to control the stock of goods in a Boxette warehouse?

    After signing the cooperation agreement, you will have a personal cabinet on our platform. Once you have access to the program, you will be able to view your supplies.

    How long does it take for the cargo to be disposed of at our warehouse in case of non-payment (Fulfillment)?

    If you fail to pay our services within 30 calendar days, your product will be disposed of.

    What is the minimum calculated shipment weight from Georgia/Ukraine to the USA in the direction of Fulfillment?

    The minimum estimated weight of the shipped goods must be at least 10 kg. This means that in case of sending less, you still have to pay for 10 kg. The minimum quantity of goods received at warehouse is 50 units. Other quantities can be negotiated.

    What is the minimum shipment weight from Georgia to the USA in the direction of Fulfillment?

    The minimum chargeable weight of the shipped goods is 10kg. It means, that in case of sending less, you will have to pay for the transportation of 10 kg freight. The minimum quantity of goods received to the warehouse is 50 units. (less quantities should be agreed separately).